Feedback Insights: Data-Driven Overview
The Insights section serves as your central analytical dashboard, giving administrators and managers a clear, data-driven view of the entire feedback process across the organization. While the Manage section focuses on tracking individual feedback requests, Insights highlights overall trends, engagement levels, and sentiment across all feedback exchanges.
With this data, you can:
Monitor the overall health of your feedback culture over specific periods.
Identify trends in positive, neutral, and negative sentiment.
Track the speed and effectiveness of your organization’s feedback loop.
The dashboard includes several key visualization blocks that display important metrics at a glance. You can adjust the date range at the top of the page to analyze different time periods, as well as apply filters for specific Department and Branch Office selection.
1. Given Feedback
This visualization shows the total volume of feedback successfully provided during the selected time period. The breakdown shows how much was:
- Based on Request: Feedback given in response to a colleague's request.
- Self-Initiated: Spontaneous feedback given proactively by an employee.
The bar below the main chart shows the distribution of all feedback by sentiment - Positive, Neutral, and Negative - expressed as percentages.
2. Requested Feedback
This visualization tracks the total number of feedback requests made during the selected time period. The breakdown shows the current state of those requests:
- Given: Requests that were completed and received.
- Pending: Requests still awaiting a response from the Giver (active in the Pending Requests tab).
- Rejected: Requests that were declined or dismissed.
The bar status below the main chart shows the Average Response Time for all requests completed during the selected period. It highlights the overall average time (e.g., 3.8), the Fastest time, and the Slowest time recorded for feedback completion.
5. Feedback Type Distribution
This board shows the total amount of feedback submitted during the selected period, categorized by the type of feedback:
General: Predefined feedback points that aren’t linked to any specific competency framework.
Competency-Based: Feedback evaluated against predefined company competencies, such as leadership, communication, or strategic thinking.
6. Feedback Visibility
This chart shows the confidentiality settings chosen by users and the total number of feedback instances.
- Public: Feedback that was shared publicly (visible to the manager and HR).
- Private: Feedback visible only to the Giver and the Recipient.
7. Feedback Leaderboard
The board highlights the most active employees in the feedback process. It lists employees who have received the most Positive, Neutral, and Negative feedback.
This leaderboard shows the feedback received by each employee and the total number of feedback entries, helping you identify top performers as well as those who may need additional support.
8. Feedback Engagement
This ranking tracks employee participation across the entire feedback lifecycle. It highlights employees with the highest number of feedback items given, requested, and rejected, showing who is most active in fostering a feedback culture.
- Given: The total number of feedback instances provided to others.
- Requested: The total number of times feedback was asked for from others.
- Rejected: The total number of feedback requests declined by the employee.
9. Feedback by Department
A horizontal bar chart showing the total feedback given by each department. The volume is segmented by color into Self-Initiated and Based on Request, with the respective distribution for each category given in percentages. The number on the right represents the total feedback volume per department.
